Refund Policy

1. Overview

At Crypto Studio, we are committed to providing high-quality educational content and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted.

2. 30-Day Money-Back Guarantee

If you are not satisfied with our services for any reason, you may request a full refund within 30 days of your initial purchase or subscription start date, subject to the following conditions:

• The refund request must be made within 30 days of the original purchase date
• You must not have completed more than 50% of the course content
• You must not have violated our Terms of Service
• This applies only to first-time purchases (not renewals)

3. Subscription Cancellations

3.1 Monthly Subscriptions

Monthly subscriptions can be canceled at any time. Upon cancellation:

• Your access will continue until the end of the current billing period
• You will not be charged for subsequent months
• No refunds will be provided for partial months
• You may re-subscribe at any time

3.2 Annual Subscriptions

Annual subscriptions are eligible for refunds under the following conditions:

• Full refund if requested within 30 days of purchase and less than 50% of content accessed
• Prorated refund may be considered on a case-by-case basis between days 31-90
• No refunds after 90 days from the purchase date

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals (only initial purchases are eligible for the 30-day guarantee)
• Purchases made more than 30 days ago (except annual subscriptions within 90 days)
• Course bundles or packages if more than 50% of content has been accessed
• One-on-one mentoring sessions that have already been conducted
• Live webinar or workshop attendance after the event has occurred
• Downloadable materials that have been accessed or downloaded
• Services purchased during promotional periods or with discount codes (unless otherwise stated)

5. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to contact@cryptostudio.online with the subject line "Refund Request"
2. Include your full name, email address associated with your account, and order/transaction ID
3. Provide a brief explanation of why you are requesting a refund
4. Allow 3-5 business days for our team to review your request

6. Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 7-10 business days
• The refund will be issued to the original payment method used for the purchase
• Depending on your payment provider, it may take an additional 3-5 business days for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed

7. Exceptional Circumstances

We understand that exceptional circumstances may arise. Refund requests outside the standard policy will be considered on a case-by-case basis for situations such as:

• Medical emergencies
• Technical issues preventing access to course content
• Significant service disruptions on our end
• Duplicate charges or billing errors

Please contact us at contact@cryptostudio.online to discuss your specific situation.

8. Access After Refund

Upon processing of a refund:

• Your access to the course or subscription will be immediately revoked
• You will no longer have access to course materials, community forums, or member resources
• Any certificates earned will be invalidated
• Downloaded materials should be deleted, as the license to use them is terminated

9. Chargebacks

If you initiate a chargeback with your payment provider without first contacting us:

• Your account will be immediately suspended
• We reserve the right to pursue the matter through appropriate legal channels
• You may be permanently banned from using our services

We encourage you to contact us directly to resolve any billing disputes before initiating a chargeback.

10. Course Transfers

Course enrollments are non-transferable. You may not:

• Transfer your enrollment to another person
• Share your account credentials with others
• Resell or redistribute course materials

11. Promotional Offers and Discounts

Special promotional offers may have different refund terms:

• Terms will be clearly stated at the time of purchase
• Some promotional offers may be final sale with no refunds
• Limited-time offers may have shorter refund windows
• Free trials convert to paid subscriptions and are subject to standard refund terms after conversion

12. Technical Issues

If you experience technical difficulties accessing our platform or content:

• Contact our support team immediately at contact@cryptostudio.online
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved, you may be eligible for a refund
• Refund eligibility will be determined based on the nature and duration of the technical problem

13. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Last Updated" date
• Take effect immediately upon posting
• Not affect refund requests made prior to the change
• Apply to all purchases made after the modification date

14. Questions and Contact

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

Crypto Studio
300 SW 104TH ST.
SEATTLE, WA 98146
United States
Email: contact@cryptostudio.online
Website: http://cryptostudio.online/

Our support team typically responds within 24-48 hours during business days.